Friday, July 24, 2015

Interview: Kenya’s Tourism Minister on Making a Big Bet on Business Travel

Posted by Skift


Workers finish installing a large billboard showing Kenya's President Uhuru Kenyatta, left, and President Barack Obama, right, in downtown Nairobi, Kenya Thursday, July 23, 2015.  Ben Curtis / Associated Press


A focus on making business travel better can protect Kenya from the more fickle whims of consumer travel trends. 
— Jason Clampet


This week United States President Barack Obama returned to Kenya for the first time since visiting in 2006 when he was a U.S. Senator.
Like a growing number of Kenyan visitors, he’s coming to Nairobi for business, in his case Nairobi’s Global Entrepreneurship Summit. The Summit is just one in a growing number of international business gatherings in Kenya’s capital in the coming year, and signals a renewed focus on the city as one of Africa’s premier destinations for meetings and business.
Last week, Skift sat down with Phyllis Kandie, Kenya’s Cabinet Secretary for East African Affairs, Commerce and Tourism. She was joined by three colleagues: Anne Kinyua, who is Kenya’s Tourism Secretary; John Kaplich, the group’s Communications Director; and Jacinta Nzioka, Kenya Tourism Board’s Marketing Director.
The group was on a press tour in New York City in hopes of shifting the conversation about Kenyan tourism away from headline-friendly news such as an ongoing concern over terrorism that was best illustrated by the deadly terrorist attack on Nairobi’s Westgate mall in fall 2013. It’s also dealt with a downturn thanks to Ebola fears, despite the fact that Miami, FL is as close to the west African outbreak as Nairobi is.
It’s made recent moves to simplify the visiting experience, such as adding an e-visa option to supplement the existing visa-on-arrival program. It’s also continuing to push its East African shared visa with Kenya, Rwanda, and Uganda.
Skift: When you look ahead either to this year or 2016, what are you excited about?
Minister Kandie: I can tell you with all confidence that we are seeing growth in tourism sector, seeing the numbers coming back over the next one year or so. There’s a new or re-imagined confidence in Kenya as a destination. We’re confident that after this tour that we’ve just had in the U.S. over the past one week, that we’re convinced that trade is excited again. Kenya is back. We’re seeing a growth and for us it’s not just about tourists.
We’re seeing a re-imagined market in terms of business tourists many because there’s a lot of interest in Africa in terms of investment opportunities. Especially after last year’s African summit at the White House a lot of interest in Africa in terms of as the last frontier in terms of investment.
We position ourselves as a country to take advantage of those opportunities. We’re seeing a lot of inquiries and a lot of delegations to come and find out exactly what’s going on and what opportunities are available.
Just this year alone we have the Global Entrepreneurship Summit in Nairobi that’s happening next week, where President Obama will come. We have the World Trade Organization ministerial summit in December in Nairobi. We have other conferences in between, one of which is the African Travel Association.
Kenya is the transport hub as you know. We’re seeing a new reimagine of tourist that’s coming in. With those two parallels in terms of interest in East Africa as a destination for both investment in tourism, I think we will see the numbers coming back.
Skift: Do you think that business travel replacing some of the leisure travel or is that increasing faster than the leisure travel is returning?
Kandie: I think it’s early days to say it will grow faster but I see a tremendous growth in that area.
What we have done over the past one year is to provide for an East African visa so that we want to ensure that we facilitate the traveler to visit the region. If they’re interested in terms of being an investor then they decide where they want to invest whether it’s in Kenya, Uganda or Rwanda.
Skift: Preferably Kenya.
Kandie: Preferably Kenya, yes. But we quickly saw that opportunity and we’ve responded to that. The other thing that we’re doing obviously is investing in a lot of infrastructure projects or rather providing those opportunities for investors. As you know now infrastructure projects is not confined to one partner state, we’re working as a region. We have huge infrastructure opportunities both in roads and railways in pipelines, in airports, in power generation.
Skift: Can you talk a bit about the investment in airports?
Kandie: I can talk about Nairobi. Nairobi, we just finished a new extension where we been catering for six million passengers as we speak. We’re starting a new field. It will be ready in the year 2017 and it will cater for 20 million passengers. The two projects that are already being constructed. The six million is ready. The one for 20 million is under construction as we speak.
Skift: Do you expect more business travelers there at the beginning because that’s the central place for them to do business there then elsewhere in other countries as opposed to leisure and travelers coming in?
Kandie: Yes, partly that is it because it comes with a whole infrastructure development railway. It’s a whole system all the way from to Lamu to the northern part of Kenya. Lamu is at the coast. It makes it even easier to access that part of the region.
Anne Kinyua: Also to add, even now even when we don’t have a direct flight [from the U.S.] to Kenya, Kenya is still the number two feeder market to Kenya.
Kandie: We expect the numbers to grow.
...
Skift: What’s the one point you’re trying to emphasize about Kenya right now?
Kandie: I think just to reemphasize that really Kenya is back and Kenya is back with a fresh product that has more diversity, that can serve clients from business all the way to leisure.
Kenya is safe to visit with all this investments that are coming through from world leaders like the Pope and Obama and Ban Ki-moon and huge international conferences like WTO and the Global Entrepreneurship Summit.
Kenya is safe to visit and I think that’s very important. We put about 12% of our budget into the security sector. Also, it’s important to say that we have working with our international partners to address these problems, which are global. A lot of it is really intelligence sharing which we are on top of, not only from at the international arena but also community sharing information with governments. We want to believe that we have surmounted the problem. 90% of Kenya is safe, especially to westerners and western companies.

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